Frequently Asked Questions (FAQs)
Below are some of the common questions our customers ask. If you have other questions, please just send it to firstname.lastname@example.org
Diamond painting (also called diamond art) is best been described as cross stitch meets paint-by-number. It involves placing tiny acrylic "diamonds" (typically square or round) on a printed canvas brushed with glue. The diamonds (also referred to as "drills") transform into a beautiful shimmering mosaic art piece.
Each kit contains everything you need to complete your painting including the diamond painting printed on a canvas, all the diamonds you need, diamond pen for applying diamonds, wax pad and diamond tray.
Each diamond painting kit comes with instructions. You may watch our How-To-Video here: https://youtu.be/CTigiZZwN40
Many beginners prefer round diamonds. Square diamonds require a bit more patience and the drills leave no gap between them. Ultimately, the choice is a personal preference.
Some beginners prefer a smaller canvas as their first diamond painting project. Our 35 x 45 cm diamond paintings (or smaller) are a terrific choice for a new diamond painter.
DiamondArt.ca only sells and strongly recommends a poured glue painting. Double-sided adhesive may cause air bubble or creases in the canvas that require a crafting knife to correct. These issues can create extra work or in some cases not be repaired at all. Poured glue is not prone to these issues.
Everything on our website is in stock and ready to ship! DiamondArt.ca offers a full 30-day money back guarantee on all of our products. Should you discover an issue with your purchase do not hesitate to contact us and we will make it right!
All orders ship from Ajax, Ontario.
Most orders ship within two business days or less from the order date. During high-volume times (holidays or sales), your order may take a few extra days to ship.
Canadian orders are shipped via Canada Post as an Expedited Parcel. US orders are shipped via USPS as First-Class Mail.
We will send the diamonds you need! Contact us at email@example.com. Please include the following information:
- Your name and current mailing address
- The name or serial number of the diamond painting
- Diamond colour. Please include the 3 or 4-digit DMC code from the colour key.
- Approximately how many diamonds you need
An order can be modified if it has not yet been fulfilled. If you have already received a tracking number, we will no be able to modify your order.
We're happy to answer any other questions you have! You may send us a message via chat or email us at firstname.lastname@example.org