Frequently Asked Questions (FAQs)

We’ve rounded up answers to the questions we get asked most, about orders, shipping, returns, and all things diamond painting. Can’t find what you need? Drop us a line at info@diamondart.ca or call (888) 236-0813. We’re always happy to help!

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  • Ordering & Accounts
  • Shipping & Delivery
  • Custom Diamond Paintings
  • Products & Quality
  • Returns & Exchanges
  • Troubleshooting & Support
  • Wholesale

Need Help?

If your question isn’t answered here, click the chat button at the bottom of the page to send us a message, or email us at info@diamondart.ca. We’re always happy to help!

Ordering & Accounts

Add your items to cart and checkout securely. You’ll receive an order confirmation email right away, and a tracking email once your package ships.

Prefer to order by phone? Call us at (888) 236-0813 and we’ll be happy to help you place your order.

We accept all major credit cards, e-transfer (for Canadian customers), and Sezzle.

We process orders quickly. If you need to make changes, contact us at info@diamondart.ca or (888) 236-0813 as soon as possible.

Please note that cancellations may not be possible if your order has already shipped.

One discount per order unless otherwise stated.

Yes! We have two types of gift cards:

Digital Gift Cards – delivered instantly by email and never expire.
Physical Plastic Gift Cards – mailed right to your door, perfect for gifting.

🎁 Shop DiamondArt.ca Gift Cards.

Shipping & Delivery

Ajax, Ontario, Canada.

We ship across Canada and the USA from our location in Ajax, Ontario, Canada. If you’d like to order from another country, please contact us at info@diamondart.ca for a shipping quote.

Ready-to-ship items usually go out within 1–2 business days. Custom kits ship ~3–5 weeks after you approve your proof.
You’ll receive a tracking link by email as soon as your order is on the way.
Orders within Canada are charged tax at checkout. International orders may incur duties/taxes set by the destination country (payable by the recipient).
If a destination is paused, checkout will prevent the order. Reach out and we’ll suggest options or a timeline update.

Custom Diamond Paintings

1. Upload your photo on the product page.

2. Pick your size and drill shape (round or square).

3. Checkout.

4. Approve your emailed proof.

5.We print and ship in ~3–5 weeks after approval.

Visit the Premium Custom Diamond Painting page for more information.

Clear, high-resolution images with good lighting and subjects in focus. Avoid heavy filters or dark, blurry photos.
Light adjustments (crop, brightness, contrast) are included. Major edits on request.
Only if you own the rights or have written permission. We reserve the right to decline images we can’t legally produce.
Customs are final once the proof is approved. Before approval, contact us ASAP and we’ll do our best to help.

Products & Quality

Pre-printed canvas with poured glue, color-coded resin diamonds, tray, pen, wax, and spare drills - everything you need to start.
Round = smoother, faster, more forgiving. Square = snug “click” fit with crisp detail.
Yes, our legends use DMC color codes for easy organization and top-ups.

Yes! All of our canvases use poured glue for a smooth, durable adhesive surface that makes placing your drills easier and longer-lasting.

Yes! We license artwork and compensate artists fairly.

Returns & Exchanges

Returns are accepted within 30 days of delivery for unused items in original packaging. Certain exclusions apply. See our Refunds & Returns Policy for details.

If the item is defective or incorrect, we cover return shipping. For other returns and exchanges, the customer is responsible for return shipping as well as the shipping cost of any replacement items.

Cancelled orders are refunded immediately upon cancellation. Refunds for returns are processed within 7 business days of receiving the returned item.

Troubleshooting & Support

We’ve got you. Tell us the DMC number(s) and quantity and we’ll send replacements.

Yes! We carry a full range of diamond painting accessories in our Accessories Collection.

Wholesale

Yes! Retailers can apply for a wholesale account at this link.

Still have a question? Contact Us