Canadian orders are shipped via Canada Post (Expedited Parcel). Please contact us if you require a different level of shipping. Customer will be emailed tracking number once shipped.
USA orders are shipped via USPS (First Class Mail). Please contact us if you require a different level of shipping. Customer will be emailed tracking number once shipped.
International orders are shipped via Asendia (International Priority Tracked). Please contact us if you require a different level of shipping. Customer will be emailed tracking number once shipped.>
30 Day Money Back Guarantee
Refund & Returns Policy
We offer returns or exchanges within 30 days of purchase. You can return your product for store credit, another item of equal value, or a refund to the original payment method.
Please note the following conditions to our return and exchange policy:
Please do not send your purchase back before contacting us first. To initiate a return or exchange, please complete the following steps:
When shipping items back, the customer should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Lost or Late Package(s):
Each of our orders is shipped with tracking via Canada Post or USPS. Once shipped, this information is provided to the customer. Please note that we only have only access to the same tracking information that is provided by the post office. A package will be deemed lost after 30 days of the last tracking update. A refund will be issued to the original payment method.
Four-piece wooden frame. These pieces fit together to create one frame.
The frame is made of light-weight balsa wood. It can be painted.
The frame does not EXACTLY fit a diamond painting - a small portion of canvas will still be showing on each side. We suggest painting the surrounding canvas black or the colour of your frame. You may attach diamond painting to the frame with push pins or using a staple gun.
10 push pins will be included with this frame.