Premium Custom Diamond Painting Kit (4-6 Week Wait)
Shipping Information
Shipping
Canadian orders are shipped via Canada Post (Expedited Parcel). Please contact us if you require a different level of shipping. Customer will be emailed tracking number once shipped.
USA orders are shipped via USPS (First Class Mail). Please contact us if you require a different level of shipping. Customer will be emailed tracking number once shipped.
International orders are shipped via Asendia (International Priority Tracked). Please contact us if you require a different level of shipping. Customer will be emailed tracking number once shipped.>
30 Day Money Back Guarantee
Refund & Returns Policy
We offer returns or exchanges within 30 days of purchase. You can return your product for store credit, another item of equal value, or a refund to the original payment method.
Please note the following conditions to our return and exchange policy:
Please do not send your purchase back before contacting us first. To initiate a return or exchange, please complete the following steps:
When shipping items back, the customer should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Additional Information:
Lost or Late Package(s):
Each of our orders is shipped with tracking via Canada Post or USPS. Once shipped, this information is provided to the customer. Please note that we only have only access to the same tracking information that is provided by the post office. A package will be deemed lost after 30 days of the last tracking update. A refund will be issued to the original payment method.
Note: Custom diamond painting kits ship 4-6 weeks after final approval by customer.
Please upload your photo using the box above. If you are unable to upload your photo, you can complete paying the deposit then and email the photo to custom@diamondart.ca along with your order number and we will process it for you.
Tips
We cannot state this strongly enough: Not every photo or image makes a good diamond painting. Pictures with fine details, words or slogans can be difficult to capture clearly on a diamond painting – especially in smaller sizes. Close up pictures should be used if they include people. Be aware of large areas of blank space or large one-colour areas and how that may affect the diamond painting. Also pay attention to large areas of water, reflections, haze or areas out of focus as they are difficult to accurately reproduce. If it is slightly difficult to see in the picture, it will be impossible to see in the diamond painting.
Our team is here to help! Included in the cost of the custom kit is a recommendation from our design team with respect to the picture itself as well as one proof of what the canvas will look like given the size chosen/recommended.
What is included with your Custom Diamond Art Kit?
Everything you need to complete your project is included. You will receive your custom canvas, drills, diamond pen, wax and tray.
Round drills versus square drills?
Many find round drills to be “easier” but square drills tend to make a painting look a bit more "complete" since square drills leave no gap between them. Ultimately, the choice is yours!